Networks and Communications White Papers

New digital communications now allow multi-channel CRM, causing higher customer expectations, yet several indices put insurance organisations at the foot of the trust 'league table'. This discussion paper investigates the role of trust in consumer relationships with 'service-rich' organisations. VIEW SUMMARY

To improve renewal rates, Tryg Insurance needed to analyse and orchestrate their customer journeys and customer communications across a variety of channels. This multimedia presentation outlines the business challenges faced by Tryg, the software solution implemented and the results and benefits. VIEW SUMMARY

This white paper discusses the broad horizon of digital strategies with emphasis on emerging trends and techniques. In order to make the discussion interesting, a fictitious insurance company – ICON – is considered as having adopted a full-fledged digital strategy. VIEW SUMMARY

Data is one of an organisation’s most powerful assets, with the perceived value of a company's data estimated at 37-40% of its total value. This briefing will provide you with a clear picture on where money is being spent, where you can make potential cost savings and improve business efficiency. VIEW SUMMARY

This guide has been devised to help you build a data quality strategy to govern the management of contact information across your organisation. The guide provides guidance on selecting and implementing an effective data strategy and includes appendices to help you build a case for your strategy. VIEW SUMMARY

Everywhere we look on the Internet, there are forms which seem determined not to let the correct information through and to prevent a prospect from becoming your customer. This best practice guide outlines steps businesses can take to make web forms user friendly and gain a competitive advantage. VIEW SUMMARY

Getting your customer data right is key and it is the gateway to delivering value. This article provides practical advice for any company looking to eliminate waste by improving the quality of their data. To achieve this we discuss several techniques that stem from Lean Six Sigma. VIEW SUMMARY

To improve renewal rates, Tryg Insurance needed to analyse and orchestrate their customer journeys and customer communications across a variety of channels. This case study outlines the business challenges faced by Tryg, the software solution implemented and the subsequent results and benefits. VIEW SUMMARY

Asian insurance companies are moving away from agency based distribution towards a more diverse model that encompasses other distribution channels. This article outlines how technology solutions need to evolve for insurers to remain competitive and able to support a diverse range of channels. VIEW SUMMARY