IT Planning and Management White Papers

Winn Solicitors is a progressive law firm. At its formation, Winn Solicitors researched the legal IT market for a flexible software platform that would allow it to tailor its services for separate clients. This case study assesses the implementation of new software and the commercial results. VIEW SUMMARY

This white paper discusses the broad horizon of digital strategies with emphasis on emerging trends and techniques. In order to make the discussion interesting, a fictitious insurance company – ICON – is considered as having adopted a full-fledged digital strategy. VIEW SUMMARY

Modern technology is fundamentally changing the way that life insurance companies operate internally and how they interact with their client base. This paper analyses the opportunities for life insurers to deploy technology to increase revenues and operational efficiencies, whilst reducing risks. VIEW SUMMARY

Comparing insurance with other sectors such as retail banking, gas and mobile telephony, research compiled by Thunderhead and You Gov reveals widespread dissatisfaction with the relevance of the communications consumers receive from their service providers. VIEW SUMMARY

Data is one of an organisation’s most powerful assets, with the perceived value of a company's data estimated at 37-40% of its total value. This briefing will provide you with a clear picture on where money is being spent, where you can make potential cost savings and improve business efficiency. VIEW SUMMARY

This guide has been devised to help you build a data quality strategy to govern the management of contact information across your organisation. The guide provides guidance on selecting and implementing an effective data strategy and includes appendices to help you build a case for your strategy. VIEW SUMMARY

This briefing paper examines the key issues, drivers and challenges that insurers face in achieving and exploiting a single view of their customers. ‘SCV’ is defined as the ability to see an accurate and holistic view of a customer, regardless of differing customer databases and business lines. VIEW SUMMARY

Everywhere we look on the Internet, there are forms which seem determined not to let the correct information through and to prevent a prospect from becoming your customer. This best practice guide outlines steps businesses can take to make web forms user friendly and gain a competitive advantage. VIEW SUMMARY

Getting your customer data right is key and it is the gateway to delivering value. This article provides practical advice for any company looking to eliminate waste by improving the quality of their data. To achieve this we discuss several techniques that stem from Lean Six Sigma. VIEW SUMMARY

As optimism floods back into the Asia Pacific region, the life insurance industry is gearing up for increased competition again. This article discusses what CIOs are saying in this new business environment and the IT strategies needed to support life insurers today and for the future. VIEW SUMMARY