Training White Papers

A skills system that fulfils the needs of employers and individuals is vital to the competitiveness of the UK economy. This framework that seeks to raise skills and professional standards is an illustration of the vision of employer ownership of the skills system that is set out in this Thinkpiece. VIEW SUMMARY

Encouraging, developing and retaining the right talent are important elements in the success of any industry. This study provides a significant insight into the attitudes of those in insurance and financial services towards skill levels, the UK education system and engaging with potential recruits. VIEW SUMMARY

Ordnance Survey undertook a follow-up study with the members of the Insurance Fraud Investigators Group, to determine how geography is used in detecting and combating insurance fraud. The research also looked at whether the current economic climate is having an effect on insurance fraud. VIEW SUMMARY

Excellence in claims handling is a competitive edge for an insurance company and is a service that clients greatly value. The purpose of this guide is to enable claims handlers to undertake a detailed evaluation and then report to clients and client prospects on their claims handling capabilities. VIEW SUMMARY

A series of guest articles from expert commentators designed to stimulate fresh thinking and innovation in the motor claims market. Addressing the issues of fraud, customer service, systems organisation and associated subjects the articles here span an annual expenditure of billions of pounds. VIEW SUMMARY

This white paper provides a review of the European Commission's professional qualifications directive. The report covers the application of the directive in relation to insurance and financial service firms and analyses the merits and limitations of the directive. VIEW SUMMARY

A two page overview of J.P. Morgan Asset Management's report into the perception that Chartered status increases IFAs' competitiveness in professional markets. The overview lists key findings from a report which surveyed 200 UK legal and accountancy firms. VIEW SUMMARY

Former group editor-in-chief of Post Magazine and Insurance Age, Ant Gould interviews director general of the CII, Sandy Scott about the benefits of chartered broker status VIEW SUMMARY

This paper focuses on the qualification and examination needs of a wide range of financial advisers including both those who provide comprehensive financial advice and those who provide advice about a limited range of products. VIEW SUMMARY