Managing Your People White Papers

The annual Insurance 360 Business Insurers Insight Report service rankings show some steady, some on ladders – and some on snakes. This article provides a summary of the service standards provided by the UK's leading 40 commercial insurers, based on input from 360 commercial broking professionals. VIEW SUMMARY

New digital communications now allow multi-channel CRM, causing higher customer expectations, yet several indices put insurance organisations at the foot of the trust 'league table'. This discussion paper investigates the role of trust in consumer relationships with 'service-rich' organisations. VIEW SUMMARY

A skills system that fulfils the needs of employers and individuals is vital to the competitiveness of the UK economy. This framework that seeks to raise skills and professional standards is an illustration of the vision of employer ownership of the skills system that is set out in this Thinkpiece. VIEW SUMMARY

Getting your customer data right is key and it is the gateway to delivering value. This article provides practical advice for any company looking to eliminate waste by improving the quality of their data. To achieve this we discuss several techniques that stem from Lean Six Sigma. VIEW SUMMARY

This research was undertaken to discover the variations within the roles and responsibilities of risk managers and how these are changing. These differences are often related to the company, the business sector and whether it is listed on a stock exchange. VIEW SUMMARY

Encouraging, developing and retaining the right talent are important elements in the success of any industry. This study provides a significant insight into the attitudes of those in insurance and financial services towards skill levels, the UK education system and engaging with potential recruits. VIEW SUMMARY

Enhancing productivity and saving costs in your organisation is dependent on ensuring that employees and partners can interact with the right information in the right place at the right time. This product provides the Insurance and Financial Services sector with the framework to combat these issues. VIEW SUMMARY

Data quality can seem like a daunting task, but it’s really all about having the right people, processes and technology in place. These 10 simple steps will help you focus your efforts and build an action plan of how to approach this massive challenge. VIEW SUMMARY

A series of guest articles from expert commentators designed to stimulate fresh thinking and innovation in the motor claims market. Addressing the issues of fraud, customer service, systems organisation and associated subjects the articles here span an annual expenditure of billions of pounds. VIEW SUMMARY

Experian QAS presents a webinar entitled ‘Lessons learned in implementing a single customer view’. This webinar covers: specific benefits of SCV; components of an SCV project; cautionary tales; industry specific case studies and preparing your organisation. VIEW SUMMARY