People Management White Papers

With the Olympic games due to start on July 27th, the requirement to have your London 2012 risk management plans in place is now reaching the “critical stage." This edition focuses on the key areas that businesses and organisations should be aware of and currently managing. VIEW SUMMARY

This report evaluates an extensive range of 2010 reinsurance cases, their outcomes and implications. Topics covered include: after the event insurance; contractors; employers' liability; insolvency; public liability; marine; motor; fraud; property; professional indemnity and business interruption. VIEW SUMMARY

Insurance Medical Reporting specialises in providing medical reports on behalf of clients injured in non-fault road traffic accidents. Between 2006 and 2010, IMR's business grew rapidly, rendering its IT systems obsolete. This case study explores IMR's implementation of new case management software. VIEW SUMMARY

The annual Insurance 360 Business Insurers Insight Report service rankings show some steady, some on ladders – and some on snakes. This article provides a summary of the service standards provided by the UK's leading 40 commercial insurers, based on input from 360 commercial broking professionals. VIEW SUMMARY

New digital communications now allow multi-channel CRM, causing higher customer expectations, yet several indices put insurance organisations at the foot of the trust 'league table'. This discussion paper investigates the role of trust in consumer relationships with 'service-rich' organisations. VIEW SUMMARY

The full extent to which alternative business structures will impact upon the legal services market is as yet unknown. At a time of great uncertainty, one firm is planning confidently for the future. This case study assesses Nesbit's implementation of new case management software and its effects. VIEW SUMMARY

This article outlines three pieces of regulation, their objectives and implications for businesses, plus steps organisations can take to address the key issues. The article covers the Equality Act 2010, the Bribery Act 2010 and the Third Parties (rights against insurers) Act 2010. VIEW SUMMARY

This article provides analysis of the changes made to the employment tribunal system and the implications for businesses and claimants. The article also reflects upon employment tribunal claims statistics for 2011 and assesses compensatory award trends by category since 2008. VIEW SUMMARY

Insurers are abuzz with the potential for future competitive advantage through “big data" and analytics. This paper assesses opportunities to transform paper documents of all types into digital formats – yielding major improvements in business optimization and the customer experience. VIEW SUMMARY

A skills system that fulfils the needs of employers and individuals is vital to the competitiveness of the UK economy. This framework that seeks to raise skills and professional standards is an illustration of the vision of employer ownership of the skills system that is set out in this Thinkpiece. VIEW SUMMARY