Consulting White Papers

To achieve a sustainable profit, personal lines insurers need to transform their retention rates, using modern communications techniques to engage with customers and understand their individual needs. Based on a specially-commissioned study involving 42 senior managers at UK and Irish insurers. VIEW SUMMARY

The evolving shape of global and domestic regulation is likely to continue to influence significant changes in the wider insurance market. This FSA newsletter covers: Solvency II updates; the EU gender directive; payment protection insurance products and tracing employers' liability insurance. VIEW SUMMARY

Insurance Age interviewed attendees at its recent Broker Expo 2011 to gauge the sentiment surrounding the merger of the British Insurance Brokers' Association (Biba) and the Institute of Insurance Brokers (IIB). Brokers shared their opinions on if the merger was a good idea. VIEW SUMMARY

In the last six months we have undertaken visits to a range of investment and insurance broker firms, to review their compliance with Client Assets Sourcebook (CASS). We believe failings identified at these firms are very likely to be indicative of weaknesses in other firms doing similar business. VIEW SUMMARY