Intermediary and Broker support White Papers

The complex legislation and guidance governing UK work equipment risks is an administrative monster, requiring significant technical expertise and resources. This white paper aims to help companies understand the complex array of rules and the options available to help them operate compliantly. VIEW SUMMARY

Geared towards brokers, BIBA's latest magazine covers the latest developments within the insurance industry and provides strategic advice to managers. This issue focuses on: employers' liability; compliance forums; data management; cyber crime; professional indemnity; schemes and technical news. VIEW SUMMARY

To achieve a sustainable profit, personal lines insurers need to transform their retention rates, using modern communications techniques to engage with customers and understand their individual needs. Based on a specially-commissioned study involving 42 senior managers at UK and Irish insurers. VIEW SUMMARY

The annual Insurance 360 Business Insurers Insight Report service rankings show some steady, some on ladders – and some on snakes. This article provides a summary of the service standards provided by the UK's leading 40 commercial insurers, based on input from 360 commercial broking professionals. VIEW SUMMARY

Much of Marsh's market commentary in 2011 focused on the impact of natural catastrophe events, globally and closer to home in Asia, Australia and New Zealand. As 2011 drew to a close, the situation for most insurers worsened as existing loss estimates increased. Download this report for analysis. VIEW SUMMARY

Whiteboard is a quarterly JLT client publication that provides news, opinion and articles addressing insurance and risk management issues as well as broader topics that are currently affecting UK corporate companies. This issue covers professional indemnity, intellectual property and cyber risks. VIEW SUMMARY

New digital communications now allow multi-channel CRM, causing higher customer expectations, yet several indices put insurance organisations at the foot of the trust 'league table'. This discussion paper investigates the role of trust in consumer relationships with 'service-rich' organisations. VIEW SUMMARY

Insurance Age has launched the first of its new roadshow series interviewing regional brokers on the issues affecting their businesses. In this first episode we ask brokers in Birmingham how severe the recession has been in the West Midlands and what was the effect upon their business? VIEW SUMMARY

The Association of British Insurers (ABI) has written this independent guide to help you find out whether you are properly insured and to explain what you need to know when you are choosing a buildings or contents insurance policy for your home. VIEW SUMMARY

In the summer of 2011, Insurance 360 conducted a study of Marine & Transport insurers’ service to brokers. This executive summary lists the performance ratings of 13 Marine and Transport insurers, based on feedback from 104 brokers and gives a brief analysis of each insurer's performance. VIEW SUMMARY