Claims
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Claims
Changes to CPR 44
The Civil Procedure Rule Committee has announced that certain critical amendments to the QOCS rules come into force for all personal injury and clinical negligence claims issued from 6 April 2023. This short blog highlights the latest changes.
Embedded insurance: Protecting the gap
Embedded insurance is receiving some hype, with claims that it could help bolster the industry by closing the protection gap while simultaneously creating the potential for lower-cost distribution. This content sheds light on the latest developments and the implications for insurance providers.
Power of the collective: Singapore insurers unite to fight fraud
Insurers across Singapore have joined forces as part of the General Insurance Association (GIA) to detect and disrupt fraud. This customer story highlights how GIA’s member insurers use Shift’s unique AI-powered technology to analyse travel and motor claims in Singapore for fraud indicators.
Personalising the policy owner's experience throughout the policy lifecycle
The insurance policy lifecycle can have many stages, and when it comes to personalising experiences, policy sales, underwriting and claims offer some exciting opportunities. This blog highlights how insurers can personalise the policyholder experience throughout the policy lifecycle.
Agriculture – how can brokers help the sector face up to risks, old and new?
Whether it is inflation, weather, rural criminals or staff shortages, the agricultural market has certainly borne the brunt when it comes to feeling the force of social and climate change. This article investigates how the insurance sector is helping farmers navigate the pressures they are facing.
Resolving legal disputes for landlords and tenants
As mediation and other forms of alternative dispute resolution recover some lost ground, this content explains how a new process that ARAG developed in response to the Coronavirus Act, is proving every bit as helpful in the difficult circumstances created by the cost-of-living crisis.
Eight ways to improve claims processes and handling
Even the smallest of inefficiencies within an insurance company’s claims process can jeopardise the customer relationship, which is why it’s imperative that insurers dedicate themselves to improving the claims process and handling. This blog highlights eight ways to improve claims management.
Future of insurance claims is a 'data first' approach
There is little doubt the insurance industry will need to adopt a ‘data first’ approach to provide effective claims management processes in the future. This blog highlights why putting data first may take a change in mindset and the importance of taking a holistic approach to claims assessments.
How does artificial intelligence make subrogation viable and valuable?
Subrogation offers insurers the important chance to reduce claim costs by assigning full or partial responsibility to another party. This content sheds light on how artificial intelligence can help insurers make better decisions about whether to pursue subrogation early in the claims process.
New data sources to enrich the insurance claims experience
Customer data management and identity solutions have emerged to allow insurance providers to process claims quicker from verified parties while adding appropriate review processes for high-risk claims. Read this short blog to find out more about the potential benefits.