Claims
456 whitepapers and resources
Claims
Empathy creates a better claim experience for horse and livestock owners
In this article, Nicole Pidcoe, AIC, Claims Manager – Equine & Livestock for AXA XL, sheds light on the challenges of working in the equine and livestock industry, the expertise needed to deal with a broad set of exposures and why empathy creates a better claim experience for clients.
The truth about employment tribunals
Findings from a BEIS survey highlighted that fewer than half of employment tribunal claimants use a lawyer. In this blog, Lesley Attu, product development manager at ARAG shares her concerns about a lack of access to justice and highlights the value of family and commercial legal expenses insurance.
Legal expenses survey analysis: Beyond the add-on
Coral Insurance, a new specialist legal expenses insurance provider recently sponsored a broker market survey in partnership with Insurance Age. In this article, Coral Insurance’s Will Price discusses why the industry needs a revamped range of modern legal expenses insurance propositions.
Vlog with Martyn Mathews: Underwriting improvements through household claims data insights
In this video, Martyn Mathews, Senior Director of Personal Lines at LexisNexis Risk Solutions highlights how household insurance providers can underwrite with greater certainty by bringing together claims history with other data enrichment factors.
Motor LEI research report
How will products and prices evolve in motor legal expenses insurance after the implementation of the online injury claim portal? This report sheds light on the findings of a joint Insurance Age and Coral Insurance Services survey.
Business interruption insurance test case: Draft guidance for firms
This guidance sets out our expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA.
Webinar: Putting the I in AI - Enhancing claims decisions with AI and analytics
To make end-to-end touchless claims handling a reality, decisions typically made by humans should be complemented by artificial intelligence and analytics tools. Watch this webinar to learn more about the increasingly important roles of AI and predictive analytics in claims handling.
Putting the I in AI: Enhancing claims decisions with AI and analytics
Artificial intelligence promises to transform the insurance industry, but implementing AI technologies to enable touchless claims still has its challenges. This eBook looks at the steps insurers can take to successfully implement AI and make end-to-end touchless claims handling a reality.
Commercial property insurance: A digital divide?
A split is appearing in commercial property insurance between providers using digitisation and data enrichment and those yet to adopt these technologies. This report assesses commercial property insurance providers’ appetite for digitisation in general and for the use of data enrichment.
Decouple and digitise the leave claims process to address the Covid-19 surge
In the United States, group insurers are experiencing a volume surge in leave claims as much as seven times larger than their regular volume due to legislation related to Covid-19. This content focuses on how insurers can decouple and digitise the leave claims process to address the Covid-19 surge.