Claims White Papers

This report evaluates an extensive range of 2010 reinsurance cases, their outcomes and implications. Topics covered include: after the event insurance; contractors; employers' liability; insolvency; public liability; marine; motor; fraud; property; professional indemnity and business interruption. VIEW SUMMARY

Weightmans' Professional Risk newsletter provides considered analysis of issues and cases affecting the whole professional indemnity market and their implications. This issue covers: lenders' claims; defective premises claims; the Bribery Act 2010; surveyor's negligence and construction. VIEW SUMMARY

To achieve a sustainable profit, personal lines insurers need to transform their retention rates, using modern communications techniques to engage with customers and understand their individual needs. Based on a specially-commissioned study involving 42 senior managers at UK and Irish insurers. VIEW SUMMARY

The annual Insurance 360 Business Insurers Insight Report service rankings show some steady, some on ladders – and some on snakes. This article provides a summary of the service standards provided by the UK's leading 40 commercial insurers, based on input from 360 commercial broking professionals. VIEW SUMMARY

Much of Marsh's market commentary in 2011 focused on the impact of natural catastrophe events, globally and closer to home in Asia, Australia and New Zealand. As 2011 drew to a close, the situation for most insurers worsened as existing loss estimates increased. Download this report for analysis. VIEW SUMMARY

New digital communications now allow multi-channel CRM, causing higher customer expectations, yet several indices put insurance organisations at the foot of the trust 'league table'. This discussion paper investigates the role of trust in consumer relationships with 'service-rich' organisations. VIEW SUMMARY

The full extent to which alternative business structures will impact upon the legal services market is as yet unknown. At a time of great uncertainty, one firm is planning confidently for the future. This case study assesses Nesbit's implementation of new case management software and its effects. VIEW SUMMARY

This report analyses developments in the global reinsurance market over the previous 12 months. The report covers: Solvency II; m&a developments; pricing; rating agency and regulatory perspectives; catastrophes and their impact on capital levels. VIEW SUMMARY

Insurance 360's Loss Adjusters’ Insight Report, assesses the service levels provided by Britain's leading adjusters to claims professionals at insurance companies. This 2011 report breaks down performance according to major loss and commodity claims. Download this executive summary for an overview. VIEW SUMMARY

In the summer of 2011, Insurance 360 conducted a study of Marine & Transport insurers’ service to brokers. This executive summary lists the performance ratings of 13 Marine and Transport insurers, based on feedback from 104 brokers and gives a brief analysis of each insurer's performance. VIEW SUMMARY