Strategy
1107 whitepapers and resources
Strategy
Blog: Delivering a personal, timely and multichannel experience without putting core operations at risk
The Covid-19 global health crisis has put an ever greater emphasis on digital channels to provide a seamless, personalised and integrated customer experience. This blog highlights how insurers can deliver a personal, timely and multichannel experience without putting core operations at risk.
Blog: Getting over the back office blockade to maximise the omnichannel opportunity
The global health crisis caused by Covid-19 has put an even greater focus on the digital preparedness of the insurance sector. With customer expectations changing, this blog highlights why insurers only have a short window of opportunity in the omnichannel world.
Redefining business resources: Financial services & insurance
In this whitepaper, we take an in-depth look at the challenges facing the financial services and insurance sector, and how the evolution of the workforce is redefining business resources to meet these challenges head on.
Everest Group PEAK Matrix®️ for P&C Insurance BPO Service Providers 2020
EXL has been ranked top for ‘Market Impact’ in this year’s Everest Group PEAK Matrix Assessment for services to the P&C insurance industry. Download this research report for further detail on this assessment.
Communications in the time of Covid-19: Delivering SMARTER digital conversations just became more critical
In light of the Covid-19 pandemic, this blog focuses on why it is critical for businesses to stay focused on what matters most—the customer experience and why evolving from static communications to two-way, interactive, SMARTER conversations with customers has become more critical as a result.
Achieving digital agility in the age of Covid-19
This blog highlights some of the challenges businesses are facing in the age of Covid-19 and ways to improve digital agility in order to overcome this disruption and lead meaningful conversations with customers at a time when it is more important than ever.
Resolve to make conversations SMARTER in 2020
To be successful in 2020, companies must become more digital-focused, while keeping customer experience a top priority. Download this whitepaper to be inspired to transform customer communications into engaging, SMARTER conversations!
Evolving from customer communications to SMARTER conversations
Your customers are trying to tell you something, and it's time to deliver. This eBook addresses the critical need for companies to start to have SMARTER customer conversations and how you deliver the change your customers want and need.
Simplifying your core systems
Given the potential to save time and resources, the rationale behind having a common set of definitions seems pretty clear-cut, yet most insurers have not implemented this imperative. This white paper provides advice to insurers on the specific steps they can take to simplify their core systems.
Tackling the complex challenges of commercial insurers with Duck Creek Solutions
For commercial insurers, the ability to rapidly process complex data and act on it swiftly is a critical competitive advantage. This white paper explores the unique challenges facing commercial insurers and the ways in which Duck Creek's solutions can turn those challenges into opportunities.