Strategy
1106 whitepapers and resources
Strategy
The great insurance disappearing act: What is the industry’s role in an ecosystem economy?
The sale of goods and services is becoming increasingly part of an ecosystem economy. Business models that combine different goods and services are more and more commonplace. This blog highlights the insurance industry’s role in an ecosystem economy.
Getting digital insurance right starts with content
Digital transformation is changing how insurers focus on customer experience. With these changes the problem of content - documents, messages, text - becomes the next issue to tackle. Watch this webinar to learn how to use content to accelerate the customer experience and improve critical processes.
Technical debt and how to get out of it, with Bart Patrick of Duck Creek Technologies
Technical debt is the difference between what you should be spending on innovation and the amount of money you are spending on keeping legacy systems running. Watch this podcast to find out how technical debt applies to the insurance industry and how insurers can transition away from legacy systems.
Case study: Thomas Miller sets the foundation for continuous, long-term improvements
This case study focuses on how Thomas Miller, the international insurance services provider, has leveraged Blue Prism’s turnkey cloud-based intelligent automation platform to scale up its intelligent digital workforce to deliver service excellence to its members during the Covid-19 pandemic.
How AI is impacting the insurance industry
Today, AI technologies are rapidly reshaping the way businesses operate across industries. AI in insurance is helping P&C insurers keep up with customer demands, operating requirements, and competitors. But how exactly do AI and insurance work together? Read this blog to find out more.
Overcoming the business challenges to achieve digital transformation
In this report, Guidewire and The Insurance Network reflect and analyse on the findings in a research programme on how to tackle the key challenges in digital transformation as the insurance sector responds to the pandemic and the demands of the digital age.
11 insurance company technology trends transforming the industry in 2021
Insurance technology is poised to mature even more in 2021. Digital insurance offerings and a defined omnichannel approach to customer service is driving the pace of change in the P&C markets. This blog sheds light on 11 emerging insurance tech trends.
Webinar: Mapping and innovating processes to drive better, customer focused decisions
Designed for insurers and brokers, this webinar explores how you can overcome the practical challenge of successfully changing the operating model in order to deliver a customer experience fit for the digital age.
Digital intelligence: End-to-end process improvement in insurance
Despite their adoption of modern technologies, too many insurers struggle with slow processes and lacklustre automation results. This content provides advice on how insurers can identify areas for automation and transform the customer journey.
Meta data driven approach to Data Lakes - avoiding a data swamp!
Ageas UK is one of the largest general insurers in the United Kingdom, providing insurance to over five million customers. This whitepaper highlights the data modernisation journey of Ageas UK and how the insurer successfully built a cloud hosted Data Lake to transform its capabilities and services.