Strategy
1107 whitepapers and resources
Strategy
Wait, what? Consumers want to hear more from their insurers?
The global consumer insurance insights survey highlighted opportunities for insurers to fill the communication gap with consumers. Featuring a link to the full results and analysis, this short blog highlights why relevance and personalisation are critical.
Building trust in analytics: What role should insurers play?
As hidden bias in data and models comes under greater scrutiny, the integrity of analytic processes used by insurance companies is being called into question. This report focuses on the proactive steps the insurance industry can take to become a beacon for the ethical use of advanced analytics.
MGAs' secret sauce is a recipe for success
In this article, Pen Underwriting’s Tom Downey highlights why the managing general agents sector is in rude health and why talent is one of the many key ingredients helping to keep the market “en vogue”.
How customer communications management systems create better customer experiences
Effective communication is the foundation of any solid insurance customer experience initiative. This blog highlights how customer communications management software leverages the best of digital insurance functions to improve all aspects of the customer experience.
Blog: Enterprise content management for insurers
Many insurers are still missing the mark when it comes to managing their data and information. That’s why today’s insurers need a modern enterprise content management solution. This blog highlights five components of an ECM system and ten reasons why insurers need a modern ECM system in 2022.
Video Q&A: Kingsbridge Insurance Brokers managing director Gary Williamson
At the BIBA conference in May, many heads were turned by the appearance of a hearse outside the venue in Manchester. In this video, Kingsbridge Insurance Brokers’ managing director Gary Williamson sheds light on why the vehicle was parked there and Kingsbridge’s future plans.
Consent management: Customers take control
Consent management is an increasingly vital capability for effective data marketing, corporate transparency, and building customer loyalty. Read this report to discover how financial services companies can turn what many see as a compliance exercise into a competitive differentiator.
Counselling isn't just available for policyholders
People may feel that their problems and emotions pale in comparison to global events, but we all have issues that are unique to us and our situation. This blog provides an overview of ARAG’s counselling helpline service provided through Vita Health and shares some top tips for managing stress.
Switching insurance providers: Global consumer preferences
A growing number of consumers are comfortable using price comparison websites and buying insurance online, so how should insurance providers react? This short blog highlights why an engaging website and distribution channels are critical.
Accelerating transformation in insurance
To thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. This content highlights why now is the time to embrace tech-driven opportunities and the steps insurers can take to accelerate transformation.