Strategy
1102 whitepapers and resources
Strategy
Why broken claims processes are breaking your bottom line (and how you can fix it)
Developed for insurance executives who are concerned about their ability to react to the changing world of claims processing, this guide focuses on why traditional claims processing is not meeting the needs of the insured and how claims processing is making use of modern technologies to evolve.
Optimising customer and employee experience in a world of remote work
In a new hybrid world of work, engagement and communication for employers, suppliers, employees and customers will be critical, to deliver the experience that all stakeholders will need. This content focuses on how businesses can optimise customer and employee experience in a world of remote work.
FRISS customer story: Allianz Direct
Following enormous customer growth, Allianz Direct also experienced an increased number of defaulters. This case study focuses on how Allianz Direct worked with FRISS to improve its underwriting process by automatically screening applications to segment unwanted customers from desired customers.
Industry report: Digital transformation in insurance
With smart strategic planning, insurers can capitalise on the transformational steps they have taken to digitise their businesses in response to the Covid-19 crisis. This industry report focuses on the changing digital transformation landscape and the specific challenges that need to be addressed.
Why traditional underwriting is about to be history (and how to be part of the future)
Are insurance companies able to quickly react to the modern world of underwriting? This guide sheds light on why traditional underwriting processing is not meeting the needs of the insured, how underwriting is changing as a discipline and how new technology is driving this evolution.
The value of intelligent automation in powering a post-Covid-19 economic recovery
Organisations around the world are now figuring out what the ‘new normal’ is and what operational and resourcing changes need to be made to remain viable during this recovery period. This whitepaper explores the value of intelligent automation in the current economic climate and beyond.
Harnessing Asia's offshore winds
Many Asian countries have ideal conditions for generating electricity from offshore wind turbines, however some obstacles will have to be overcome before the region can rely on this source of green energy. MeiYean Lim, AXA XL’s Senior Underwriter for Political Risk, Credit & Bond, has the details.
How the coronavirus pandemic impacted the insurance industry in both predictable and unexpected ways
Several months in, we can start to see how the coronavirus pandemic has affected the insurance industry and our customers. This content sheds light on claims trends and new policy requests both during and after lockdown, as well as the factors driving a rise in suspected fraud.
Crisis management imperatives: More aware, better prepared, ready to respond
In this article, Carrie Huang, an Underwriting Manager with AXA XL’s Crisis Management team for Asia, explains why resilience is the fundamental imperative for companies today, and outlines how firms can become more aware, better prepared, and ready to respond to adversity.
Spotlight: Vehicle replacement - the evolution of mobility
A new decade sparks an urgent need for motor insurance providers to adapt to the needs of a changing motoring community. Produced by Europcar, this content focuses on how motor insurers can address the need for a wider range of policyholder mobility options when their vehicles are off the road.