Strategy
1102 whitepapers and resources
Strategy
Future focus 2030: Insurance eco-systems
As part of a monthly series, Verisk and Insurance Post look into the future at how the insurance industry might change. This instalment focuses on the evolution of insurance eco-systems and the factors driving rapid change.
ResponseTap's Ross Fobian on how the insurance industry can deliver better customer experiences
In this article, Ross Fobian, CEO of ResponseTap, looks at why the insurance industry has struggled with improving the customer experience, why insurance needs to shift from being a commodity to a valued experience and the importance of developing customer-centric processes.
Crisis management: Building corporate resilience
Businesses today face a wide range of evolving and complex risks and potential crisis situations. In this article, Charlie Matheson, Global Product Head – Security Risks, at AXA XL, explains the importance of being prepared, building resilience, and of responding effectively should an event happen.
Insurance fraud report 2020
This 2020 Insurance fraud report focuses on how Covid-19 has impacted the fraud landscape and long-term industry trends. Topics covered include: fraud detection during a pandemic; data challenges; setting a fraud-fighting culture; using social media to combat fraud; driving digital change safely.
How data sharing supports the principles of treating customers fairly
In a world changed by the Covid-19 pandemic, treating customers fairly has taken on new meaning. This blog highlights how insurance providers can meet the changing needs and expectations of customers by having a clear view of the individual’s risk at each stage of the customer journey.
Insurance industry trends in the wake of the Covid-19 pandemic
In the wake of a global pandemic, this content focuses on the specific trends which are reshaping the insurance industry. Topics covered: customer expectations in 2020; artificial intelligence and automation; partnerships between insurers and technology companies; using blockchain to detect fraud.
Spotlight: Future of insurance work – Value employees and customer and reap the benefits
In 2020, every insurance provider has had to adapt their operations to address the need to protect employees, whilst ensuring customers are served well. This article highlights the benefits of valuing employees and customers, and why business transformation is now top of the agenda.
Spotlight: Future of insurance work - Transitioning back to the office
When lockdown happened in March, insurers and brokers rapidly transitioned to remote working. This spotlight focuses on whether the changes are permanent, what the future might look like and what this means for personal relationships in insurance as well as attitudes towards new technology.
Insurance and Covid-19: Initial reaction to the crisis and rebuilding in a new environment
The insurance industry has been impacted profoundly by the Covid-19 pandemic. In this video, an expert panel assess what the landscape is like for the industry moving forward and the challenges which need to be addressed including managing a remote workforce and maintaining high service levels.
Achieving effective data management in the insurance industry
In 2020 there is a significant opportunity for the insurance industry to unlock the potential of the data available and change the somewhat frustrated historical relationships firms have previously had with their data. This content highlights how insurers can achieve effective data management.