Business Performance Management White Papers

Winn Solicitors is a progressive law firm. At its formation, Winn Solicitors researched the legal IT market for a flexible software platform that would allow it to tailor its services for separate clients. This case study assesses the implementation of new software and the commercial results. VIEW SUMMARY

Insurance Medical Reporting specialises in providing medical reports on behalf of clients injured in non-fault road traffic accidents. Between 2006 and 2010, IMR's business grew rapidly, rendering its IT systems obsolete. This case study explores IMR's implementation of new case management software. VIEW SUMMARY

To achieve a sustainable profit, personal lines insurers need to transform their retention rates, using modern communications techniques to engage with customers and understand their individual needs. Based on a specially-commissioned study involving 42 senior managers at UK and Irish insurers. VIEW SUMMARY

The annual Insurance 360 Business Insurers Insight Report service rankings show some steady, some on ladders – and some on snakes. This article provides a summary of the service standards provided by the UK's leading 40 commercial insurers, based on input from 360 commercial broking professionals. VIEW SUMMARY

Ten years ago, MSL Legal Expenses made the decision to investigate case management software technologies. The main motivator was finding a way to accommodate the needs of its businesses, retain data and avoid duplication. This case study looks at the firm's implementation of software solutions. VIEW SUMMARY

New digital communications now allow multi-channel CRM, causing higher customer expectations, yet several indices put insurance organisations at the foot of the trust 'league table'. This discussion paper investigates the role of trust in consumer relationships with 'service-rich' organisations. VIEW SUMMARY

The full extent to which alternative business structures will impact upon the legal services market is as yet unknown. At a time of great uncertainty, one firm is planning confidently for the future. This case study assesses Nesbit's implementation of new case management software and its effects. VIEW SUMMARY

Box Legal provides after the event insurance for personal injury claims. This case study looks at the firm's implementation of the Proclaim software package and its effect upon: service delivery; costs; policy processing; database management and business development. VIEW SUMMARY

To improve renewal rates, Tryg Insurance needed to analyse and orchestrate their customer journeys and customer communications across a variety of channels. This multimedia presentation outlines the business challenges faced by Tryg, the software solution implemented and the results and benefits. VIEW SUMMARY

Insurance 360's Loss Adjusters’ Insight Report, assesses the service levels provided by Britain's leading adjusters to claims professionals at insurance companies. This 2011 report breaks down performance according to major loss and commodity claims. Download this executive summary for an overview. VIEW SUMMARY