Category: IT Planning and Management
Published: 03 March 2014
The UK's first new retail bank in 125 years has invested in Microsoft Office 365 and Microsoft Dynamics CRM to drive a unique employee and customer experience that combines the traditional values of face to face service in-store with efficient business processes to offer simpler, more convenient banking to customers.
Exchange and SharePoint provide a strong foundation for collaboration; Lync and Yammer extend this into instant messaging, video conferencing, integrated telephony and enterprise social media, and Dynamics CRM Online unifies all customer information into a single view of all customer interactions.
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