Company: Insurance 360
Category: Business Performance Management
Published: 08 May 2012
Readers of Post will be familiar with the annual Insurance 360 Business Insurers Insight Report. Each year, we ask a cross-section of commercial brokers to grade insurers they have used during the previous 12 months on six core aspects of service. We then calculate scores and rankings for each of these aspects - and, from these, for insurers' performance on service overall. We also invite frank broker comment on service, relationship management and technological matters.
This year's study ran from late August to early November 2011, gathering comprehensive responses from 360 commercial broking professionals. With 26,300 informed service grades on the market's 40 most-used insurers to go on, plus more than 3000 supporting comments, what follows can offer only the briefest sketch of overall results. For an indepth view, see the BIIR 2011/12, available from 20 January.
Rating: + 25
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